Shipping Policy

What are the shipping policies at MzPokeRx?

We know our customers want to receive their medications quickly. That's why we make every effort to ship orders within 24 hours. In fact, if you place your order before 3 PM Mountain Standard Time, it will typically ship the same day. It may take longer if the prescribing physician needs to collect more information about your medical history or current health status. Your order could also be delayed for other reasons, including incorrect address, missing apartment number, or wrong zip code. There are a variety of factors that could delay the processing and shipment of your order. We strive to offer our customers same day service, but we can't always guarantee it.

In some cases, orders placed before 3 PM Mountain Standard Time can be delivered the next day. To expedite the process, please contact a member of our customer service team after placing your order so that we can verify your information.

When placing your order, you can choose overnight shipping, 2-day shipping, or priority shipping. Priority shipping usually takes 3-5 business days. The delivery date is calculated based on when the carrier receives the package – not when we receive your order. When choosing a delivery method, remember that carriers do not pick up packages on Sundays or holidays because it will affect your delivery date.

MzPokeRx only ships to the United States and military (APO/FPO) addresses, we do not ship internationally. Current states we ship to include: {VideoStates} {AudioStates}

Does MzPokeRx ship to PO Boxes or military (APO/FPO) addresses?

Yes, we ship to APO/FPO addresses.

Can I receive my order at a FedEx shipping location?

Yes, you can pick up your package at any FedEx shipping location. You may need to use this option if you are not available to sign for your package at your home or place of business. You can travel to your nearest FedEx shipping location to receive your package. A member of our customer support team can help you find a FedEx shipping facility near you. You can also visit the FedEx website at www.FedEx.com and search for a convenient location using your zip code. You will need to find a "Hold-At" facility or choose a FedEx Office location. In most cases, FedEx will keep your package at the facility for up to one week.

Do I need to sign for my package?

Some prescription medications may require an adult signature, so an adult must be available to sign at the time of delivery. However, if you will not be around to sign for the package, please call 1-800-990-9681 ext. 460 to change this signature requirement. Additional fees may apply.

Is your packaging discreet?

Yes, we value customer privacy. We will ship your order in a discreet package that does not identify its contents. The exterior of the package will only show the sender and recipient.

Can I cancel my order?

If your order has not shipped you may call us at 1-800-819-6337 to cancel your order. Unfortunately, we cannot cancel your order once it has left our facility.

Can I track my shipment online?

We will provide you with a tracking number when your order ships. After receiving your tracking number, you can go to the FedEx or USPS website to track your package. If you need assistance, please contact a member of our customer service team at 1-800-819-6337. You can also receive assistance on the FedEx website.

What happens if I'm not available to receive my package?

If your order shipped via USPS, the carrier will leave a notice on your door or in your mailbox. The notice will contain instructions about picking up your package. The USPS will hold your package at the facility for up to 2 weeks. If you need help locating your item, you can contact the USPS at 1-800-275-8777.

If your order shipped via FedEx, your carrier will try to deliver your package up to 3 times. After the third attempt, you can pick your package up at a FedEx shipping location. FedEx will hold your package at the facility for up to one week. If you need help locating your item, you can contact FedEx at 1-800-463-3339.

Can I return my order?

We cannot accept returns unless the pharmacy made a mistake when dispensing your medication. If you received the item you ordered, we cannot accept returns or issue a refund. If you have questions about our return policy, please contact a customer service representative at 1-800-819-6337.

Can I change the address after my order has shipped?

Yes, if your order shipped via FedEx, you can change the address after the order has shipped. However, you should be aware that there is a $10 re-route fee. If your order shipped via USPS, we cannot re-route your package. When the package is returned, we will ship your package using the updated address information.